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At Bentech, we recognise the importance of credibility, integrity and trustworthiness to our success as a business. We are committed to upholding high ethical standards in all our operations, regardless of scale. We believe in the principles of honesty, fairness, and respect for individual and community freedoms.
We always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned.
We extend the same standards to all our customers, suppliers and associates.
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
Due to the sensitive nature of some of our design services, we will not provide a service to a direct competitor of a client, and we generally try to avoid any dealings with competitor companies even after the cessation of services to a client.
Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including ours, should avoid causing any adverse effect on the human rights of people in the organisations we deal with, the local and wider environments, and the well-being of society at large.
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients.
In return we respect the moral and intellectual copyright vested in our clients’ intellectual property.
We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity.
We encourage regular review meetings and provide routine progress reports.
Our contracts will usually be in the form of a detailed proposal, including aims, costs, timescales and deliverables. The quality of our products and services and the value of our support provide the only true basis for continuity.
We always aim to meet our clients’ contractual requirements, particularly for situations where an external funding provider requires more official parameters and controls.
Our fees are always competitive for what we provide. We always try to propose solutions which accommodate our clients’ available budgets and timescales.
Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
We aim to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client.
We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally met monthly in arrears.
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.
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